Manage FAQs
Manage frequently asked questions for AICallings.
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Our compliance team needs call recordings. How long are they stored and how can we access them?
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Thank you for this important compliance question! Here's everything you need to know about call recording storage and access: ✅ Call recording management: Storage duration options: • Default retention: 90 days • Custom retention policies available: Minimum: 30 days (basic plan) Maximum: 7 years (enterprise plan) • "Legal Hold" feature for preserving specific recordings indefinitely • "Auto-Expiration" settings to comply with data minimization requirements Access and retrieval methods: • "Recording Archive" in your dashboard • Searchable by date, phone number, campaign, outcome • Advanced search using conversation content • Batch export options (MP3, WAV formats) • API access for integration with compliance systems • Role-based access controls for sensitive recordings Compliance features: • Automatic disclosure announcements • Consent tracking and verification • PCI-compliant redaction for payment | Jan 27 2026 |
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How detailed are the analytics for tracking call outcomes and conversion rates?
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Great question about analytics capabilities! Our platform offers comprehensive call performance tracking: Analytics features breakdown: Core performance metrics: • Call outcome tracking (conversion, appointment, information request, etc.) • Conversion rates by campaign, script, time of day, and agent • Average call duration and conversation depth • Key performance indicators customizable by campaign objective • Multi-touch attribution for complex customer journeys Conversation insights: • "Conversation Flow Analysis" shows typical customer paths • "Objection Tracking" identifies most common resistance points • "Sentiment Progression" shows emotional journey throughout calls • "Key Moment Identification" highlights critical conversion points • "Drop-off Analysis" pinpoints where conversations typically end Advanced reporting options: • Custom dashboard creation with drag-and-drop metrics • Scheduled reports via email or integration • Comparison views across time periods • A/B test results for script variations • Integration with major CRM platforms for end-to-end tracking 🔍 Pro tip: Enable our "Predictive Analytics" feature to forecast future performance based on historical data and identify optimal calling windows for your specific audience. | Jan 27 2026 |
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Can I use my own pre-recorded voice for the AI calls instead of the system voices?
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Thank you for asking about custom voices! Yes, you can absolutely use your own voice recordings for AICallings: Custom voice implementation: Voice creation options: • Method 1: "Voice Cloning" (15-minute recording session required) Navigate to "Voice Settings" > "Custom Voice" Follow the script provided for voice sample collection Submit recordings for AI processing (typically 24-48 hours) • Method 2: "Pre-recorded Prompt Library" Record all possible prompts and responses Upload to "Audio Library" with descriptive tags Map responses to specific conversation points Implementation considerations: • Voice cloning provides more flexibility but slightly less natural • Pre-recorded library sounds most natural but limited to recorded phrases • Hybrid approach possible (core messages pre-recorded, rare responses generated) • Regular voice updates recommended to maintain consistency Legal and compliance: • Complete "Voice Rights Documentation" in your account • Set appropriate "Voice Usage Limitations" • Enable "Voice Origin Disclosure" for compliance • Review "Disclosure Requirements" for your call jurisdictions ⚠️ Important note: Voice cloning requires explicit consent documentation from the voice owner. Our system includes built-in verification to ensure proper authorization. | Jan 27 2026 |
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How do I set up call transfer to a human agent when specific criteria are met?
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Excellent question about call transfers! Here's how to set up effective human escalation protocols: ✅ Call transfer configuration: Setting up transfer triggers: • Go to "Call Flow" > "Transfer Rules" • Create conditional triggers based on: Specific keywords/phrases detected Customer sentiment scores below threshold Customer explicitly requesting human agent Complex questions outside AI knowledge base Call duration exceeding set thresholds Transfer destination configuration: • Connect your existing call center system via API • Set up transfer queues with skill-based routing • Configure "Context Preservation" to pass conversation details • Set appropriate "Pre-Transfer Announcement" scripts • Enable "Warm Transfer" with AI-to-human handoff dialogue Advanced transfer features: • Set up "Scheduled Availability" for human agents • Configure "Overflow Handling" for high volume periods • Implement "Callback Options" when agents unavailable • Enable "Priority Routing" based on customer value or issue urgency 🔍 Pro tip: Our "Transfer Analysis Dashboard" helps identify which triggers are activating most frequently, allowing you to either improve AI handling of those scenarios or optimize your human agent staffing. | Jan 27 2026 |
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My AI callers sound too robotic when responding to customer objections. How can I make them sound more natural?
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Thank you for asking about improving conversation naturalness! This is key for successful engagement. Here's how to make your AI callers sound more human: Naturalness improvement strategies: Voice and delivery settings: • Navigate to "AI Personality" > "Speech Patterns" • Adjust "Speaking Rate Variability" (recommended: 80-120%) • Enable "Natural Hesitations" for occasional filler words • Set "Intonation Style" to "Conversational" rather than "Formal" • Select voices from our "Advanced Natural" category (Premium tier) Conversation flow enhancements: • Modify "Response Time" to add natural thinking pauses • Enable "Contextual Memory" for more coherent ongoing dialogue • Use "Transition Phrases" between topics • Implement "Active Listening Signals" (brief acknowledgments) Objection handling customization: • Create "Response Variations" for common objections (minimum 3-5 per objection) • Use our "Conversation Flow Editor" to add conditional responses • Enable "Emotional Intelligence" to detect and match customer tone • Implement "Progressive Disclosure" rather than delivering all information at once ⭐ Note: Our newest "Conversational AI 2.0" engine (released last month) offers significantly improved naturalness. Ensure your account has been upgraded by checking "System Version" in settings. | Jan 27 2026 |
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The AI voice detection sometimes fails during conversations. What can I do to improve its accuracy?
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Great question about voice detection accuracy! Here's how to optimize the AI's ability to recognize when humans are speaking: Voice detection optimization: System calibration options: • Navigate to "Call Settings" > "Voice Detection" • Run the "Audio Environment Calibration" tool • Adjust "Silence Threshold" (recommended: 25-30%) • Modify "Response Timing" to match typical customer response patterns • Set appropriate "Voice Detection Sensitivity" for your call environment Common issues and solutions: • Problem: Background noise interference Solution: Enable "Noise Suppression" feature • Problem: Customers with soft voices Solution: Decrease "Minimum Volume Threshold" • Problem: System cutting off customers Solution: Increase "End-of-Speech Pause Duration" • Problem: False triggers from background sounds Solution: Enable "Human Speech Pattern Recognition" Advanced detection settings: • Upload sample recordings to "Voice Pattern Training" • Enable "Continuous Learning Mode" to improve over time • Use "Language-Specific Settings" for multilingual campaigns • Implement "Audio Quality Validation" to check line quality before proceeding 🔍 Pro tip: Enable call recording (with appropriate disclosures) and use our "Detection Failure Analysis" tool to identify patterns in conversations where voice detection struggled. | Jan 27 2026 |
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My outbound calls are being flagged as spam by carriers. How can I prevent this?
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Thank you for bringing up this important issue! Call flagging can significantly impact your campaign effectiveness. Here's how to address this: ✅ Anti-flagging strategies: Number reputation management: • Navigate to "Phone Settings" > "Number Management" • Enable "Reputation Monitoring" for all your numbers • Implement "Progressive Dialing" to prevent overuse of any single number • Use "Number Warming" protocol for new numbers (start with 10-15 calls/day) Carrier compliance settings: • Register your numbers with the "Free Caller Registry" • Complete "Business Identity Verification" in your account settings • Upload your "Call Purpose Documentation" for regulatory compliance • Enable "STIR/SHAKEN Compliance" features Call pattern optimization: • Reduce call velocity (maximum 3 calls per agent per minute) • Implement appropriate abandon rates (keep under 3%) • Vary call patterns to avoid predictable automation signatures • Add natural pauses between call batches ⚠️ Important note: Phone number reputation takes time to build. Our "Number Health Dashboard" can help you monitor which numbers are at risk of being flagged. | Jan 27 2026 |
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