Question How do I set up call transfer to a human agent when specific criteria are met?

Answer Excellent question about call transfers! Here's how to set up effective human escalation protocols: ✅ Call transfer configuration: Setting up transfer triggers: • Go to "Call Flow" > "Transfer Rules" • Create conditional triggers based on: Specific keywords/phrases detected Customer sentiment scores below threshold Customer explicitly requesting human agent Complex questions outside AI knowledge base Call duration exceeding set thresholds Transfer destination configuration: • Connect your existing call center system via API • Set up transfer queues with skill-based routing • Configure "Context Preservation" to pass conversation details • Set appropriate "Pre-Transfer Announcement" scripts • Enable "Warm Transfer" with AI-to-human handoff dialogue Advanced transfer features: • Set up "Scheduled Availability" for human agents • Configure "Overflow Handling" for high volume periods • Implement "Callback Options" when agents unavailable • Enable "Priority Routing" based on customer value or issue urgency 🔍 Pro tip: Our "Transfer Analysis Dashboard" helps identify which triggers are activating most frequently, allowing you to either improve AI handling of those scenarios or optimize your human agent staffing.