Question Our compliance team needs call recordings. How long are they stored and how can we access them?

Answer Thank you for this important compliance question! Here's everything you need to know about call recording storage and access: ✅ Call recording management: Storage duration options: • Default retention: 90 days • Custom retention policies available: Minimum: 30 days (basic plan) Maximum: 7 years (enterprise plan) • "Legal Hold" feature for preserving specific recordings indefinitely • "Auto-Expiration" settings to comply with data minimization requirements Access and retrieval methods: • "Recording Archive" in your dashboard • Searchable by date, phone number, campaign, outcome • Advanced search using conversation content • Batch export options (MP3, WAV formats) • API access for integration with compliance systems • Role-based access controls for sensitive recordings Compliance features: • Automatic disclosure announcements • Consent tracking and verification • PCI-compliant redaction for payment