Manage FAQs
Manage frequently asked questions for Callfluent AI.
Add New FAQFAQ Listings
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How do we handle call escalations to a human agent?
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Escalation management is built into the core flow design: 📞 Escalation setup: • Define escalation rules in Workflow Builder • Choose triggers: keyword, emotion, failed intent, etc. • Route to live agent via call transfer or chat handoff • Log escalation reason automatically • Enable “Escalation Review Dashboard” to analyze trends | Jan 27 2026 |
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Can we integrate CallFluent AI with our CRM for live updates?
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Yes! CallFluent connects with most CRMs using native and custom integrations: 🔗 CRM integration process: • Go to Integrations > CRM Connections • Connect with Salesforce, HubSpot, Zoho, or use API • Map call actions to CRM fields (notes, tags, follow-ups) • Enable “Real-Time Sync” for dynamic updates • Log call outcomes automatically to customer profiles | Jan 27 2026 |
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The voice agent doesn’t always understand customer accents. Can this be improved?
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Absolutely—CallFluent is built with multilingual and accent-aware capabilities: 🌐 Accent adaptation steps: • Enable Accent Training Mode in Bot Settings • Upload audio clips from real calls for model refinement • Activate “Fallback Clarification” to rephrase misunderstood queries • Select region-specific speech models • Enable “Real-Time Accent Detection” for dynamic adjustments | Jan 27 2026 |
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How do we train the AI with our specific support FAQs?
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Great question! You can directly upload your knowledge base: 📚 Custom training workflow: • Go to Bot Training > Knowledge Upload • Import PDFs, support scripts, or web FAQs • Enable “Contextual Learning” to tie responses to triggers • Map intent keywords to response categories • Use Conversation Simulator to test behavior | Jan 27 2026 |
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Our AI voice agent sounds too robotic. How do we make it more human-like?
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CallFluent AI includes multiple tools to enhance natural-sounding speech. Here’s how to bring your voice agent to life: 🎙️ Voice enhancement settings: • Choose conversational voice profiles under Bot Voice Settings • Adjust tone, pitch, and cadence manually • Enable filler words and natural pauses • Upload real audio samples for imitation • Use “Emotive Tags” to convey mood | Jan 27 2026 |
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