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Update FAQ - AIOffices
AIOffices
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Question
Our calendar sync is inconsistent, with some meetings not appearing in AIOffices. How do we fix this?
Answer
Thank you for highlighting this calendar synchronization issue! Consistent meeting data is crucial for effective scheduling. Here's how to resolve sync problems: Calendar sync troubleshooting: Connection verification: • Navigate to "Calendar Settings" > "Sync Status" • Check authorization status for each connected calendar • Verify "Last Successful Sync" timestamp • Review "Sync Error Log" for specific failure messages • Confirm correct calendar selection from available options Common sync issues and solutions: • Problem: Permission restrictions blocking calendar access Solution: Update permissions in source calendar system • Problem: Sync frequency too infrequent Solution: Adjust "Sync Interval" (recommended: 15-30 minutes) • Problem: Calendar filter excluding certain meetings Solution: Check "Calendar Filter Settings" for unintended rules • Problem: Recurring meeting pattern compatibility Solution: Enable "Enhanced Recurrence Support" Advanced sync optimization: • Implement "Two-Way Sync" for bidirectional updates • Enable "Conflict Resolution" with preferred calendar priority • Set up "Manual Sync Triggers" for immediate updates • Configure "Meeting Categorization" for better organization • Use "Calendar Diagnostics" to identify specific sync patterns 🔍 Pro tip: Create a test calendar event with a unique naming convention (e.g., "TEST-SYNC-1234") and track how long it takes to appear in AIOffices. This can help isolate timing or filtering issues.
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